Privacy Policy

We at Kazerooni Brothers seriously take the privacy of our visitors and protect their information.

Information such as your name and contact details you provided for registering to our site is stored in our servers. Other information such as your order history, purchase, billing and shipping information is being stored also. We use this information to respond to your enquiry or order as well as for marketing, customer and product analysis and review for further improvement of our service. You might receive messages from us in the future regarding new products or upcoming events to your mobiles if you have provided your mobile numbers. Or you might receive calls for further clarification of your order or shipping details. Your IP address is also automatically stored in our server for our security from hacking attempts.

Cookie is a small data stored in your browser when you visit most of the sites on the internet including this site. Cookies are designed as a reliable mechanism for websites to remember information (such as items in a shopping cart, website visited and log in details). This is simply to record the user's browsing activity. Cookies do not contain virus or malwares that are harmful to your system.

We have the right facilities to protect your data from being loss or misused. However, we cannot guarantee the security of the data you disclose online due to other technical matters that might occur while you are browsing especially if your system do not have security.

Information you have provided is for the purpose of serving you better!

This Privacy Policy explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy.

This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site. We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18.

If you are under the age of 18, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.

INFORMATION WE COLLECT AUTOMATICALLY

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction. Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.

Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.

Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the (Use of Information) section below.

Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

INFORMATION USE AND DISCLOSURE

We collect user information like phone number, name and email address.

Your Email Address

To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the member restaurant from which you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

INTERNAL USE

We use your personal information to process your payment and provide you with the service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

EXTERNAL USE

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service.

We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others

We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law.

We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

UPDATES TO THIS POLICY

If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.

SHIPPING / DELIVERY POLICY

Cost: The delivery cost of food is free for places within 2 km radius. The places exceeding 2 km radius will be charged starting from 400 fills to 1 BD depending on the distance to be covered. Timelines: Delivery time will vary from 40 mts to 1.5 hours depending on the place from which the order is placed. Methods: Food will be delivered by our own delivery staff at the maximum pace.

RETURN AND CANCELLATION POLICY

Return or cancellation of the food delivered is possible if the order gets misplaced or items are delivered incorrectly. Return or cancellation is applicable only if the food is not delivered at the designated time

REFUND POLICY

Restaurant will refund the amount if the return and cancellation policies are applicable. The amount will be refunded within 7 days from the date of order cancelation or returned Refunds are made through the original mode of payment Refunds will be with the delivery charges.

EXCHANGE POLICY

Exchange of the order delivered is not all possible.

IMAGES UPLOADED TO THE SERVICES

You have control over the content that you upload to the Services, whether from your personal device or from a cloud-based hosting service. Please refer to Cloudinary’s Terms of Use for information about acceptable use of the Services and guidelines with respect to uploading Contributed Content (as defined in the Terms of Use). Such content may include Personal Information. PLEASE NOTE THAT CONTENT UPLOADED TO THE SERVICES IS DESIGNATED BY DEFAULT AS PUBLIC AND WILL BE ACCESSIBLE TO OTHERS, INCLUDING VISITORS OF YOUR WEBSITE AND WEB APPLICATION. THEY ARE NOT DESIGNED TO HOST INTIMATE AND SENSITIVE INFORMATION OF ANY KIND. PLEASE USE CAUTION WHEN UPLOADING CONTENT AND AVOID ANY INVOLUNTARY DISCLOSURE OF PERSONAL INFORMATION, DISCLOSURE OF SENSITIVE PERSONAL INFORMATION, OR DISCLOSURE OF PERSONAL INFORMATION RELATED TO OTHERS WITHOUT THEIR KNOWLEDGE AND APPROVAL.